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Job review from Bruce in Kaukauna, WI 54130 on 06/24/20
Our Overall Service
Timely, problem fixed.
Call Representative
Friendly, timely and seemed to work to get a rep. Out in a timely manner.
Our Service Person
Friendly and seemed to know his job well. Appears problem corrected
Our Service Person's Diagnosis
So far so good
Our Service Work
Issue resolved . ***** The only. Issue we had is your billing dept. sent me a bill, while we have a yearly maintenance plan. I called and they realized they made a mistake and corrected it.****
The Cleanup Process
No mess. Clean as it was when repairs started.
What type of work did you have done:
Service/Repair
Names of any products installed:
Parts listed on. Service orderCompany's Response:
Thank you Bruce for the review you sent in. We appreciate your feedback. I will definilty share your responses to the team.
I personally want to apologize that I had your invoice wrong. I completely missed the fact you were a maintenance plan customer. I am so sorry that happened.
I am so glad that the technician was able to help with the issue and you had a great experience.
Please let us know if you ever have an questions! We are happy to help.
Kim Rankinen
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