Evolve® FAQ

At-home water test kits offer basic insights but are often less accurate, only indicating general contaminants. For precise results, rely on the advanced tools used by authorized Evolve® dealers to pinpoint issues and recommend the best solution for your water quality. 

While a do-it-yourself water treatment installation sounds cheaper, it can cost you more in the long run. A trained professional can avoid common mistakes that damage equipment, plumbing, electrical, and other elements. Plus, choosing the wrong equipment or installing it incorrectly can prevent you from enjoying the maximum benefits of clean and enjoyable water, which is essential for your family's safety and well-being.

Here are some reasons why you should choose a Evolve® technician to ensure the best possible results:

• Knowledgeable & skilled technicians: You will get the professional expertise and specialized training for your next water treatment system installation, ensuring the work is finished correctly and everything operates efficiently.
• Accurate water testing & treatment options: With a qualified water treatment company, you can count on accurate water testing to diagnose specific contaminants, including hard water, sulfur, iron, or high/low pH, ensuring the most effective solution to your unique situation that meets your household needs.
• Safety & compliance: When working with a Evolve® professional, you can trust that they will handle any chemicals, electrical connections, and other potential hazards with the care and skill necessary to ensure the safety of you, your home, and our crew. They also ensure that all installations meet local regulations and industry standards.
• System efficiency & performance: The professionals at Evolve® can design and install a water treatment system that operates at peak efficiency based on your unique water conditions and needs, saving you money on energy and maintenance costs.
• Long-term savings & avoiding costly mistakes: An incorrect DIY installation can lead to system malfunctions, water damage, and health risks that may result in costly repairs or a total replacement. With Evolve®, our dealers guarantee the right system and professional results from the start. Plus, we provide ongoing support, including maintenance, repairs, and salt delivery services, to keep your system efficient for the long run.
• Ongoing support when needed: You can count on Evolve® technicians long after your installation. We offer support for troubleshooting, post-installation questions and concerns, maintenance, repairs, salt delivery services, and more!

Yes, Evolve® dealers offer warranties to ensure lasting performance and efficiency:

Water softeners & filters:

• A limited lifetime warranty on the media tank
• A limited 10-year warranty on the brine tank
• A limited 5-year warranty on the complete valve
• A limited 1-year warranty on all other parts and components.

Drinking water systems:

• A limited 5-year warranty on the UltroWater R.O. Drinking Water System and ClearFlo R.O. Drinking Water System (except for the reverse osmosis membrane) from the date of purchase.
• A limited 1-year warranty on the reverse osmosis membrane from the date of purchase. 

ONE™ cartridge filter: 

• A limited 1-year warranty on tank and filter defects in material and workmanship.
• A limited 5-year warranty on defects in materials and workmanship on the IN/OUT head assemblies 

To read more about our warranties and other product specifications, you can review the product manuals section of our website.

These simple precautions will help keep your water treatment system looking like new, and help ensure that you experience trouble free service for many years.

• Use only mild soap and warm water when cleaning the exterior of the system. Never use abrasive, harsh cleaning compounds or any containing acid (such as vinegar) or an oxidizer (such as bleach) or similar products.
• Do not stack heavy objects on top of the system’s control valve (timer case) or brine tank.
• If the system is installed outside or in a pump house, dirt and debris such as cobwebs, insects, etc., may create mechanical issues. Occasionally remove the control valve cover and brush lightly with a very soft, dry brush.
• Should you need troubleshooting or adjustment information not included in this Use and Care guide, please refer to the proper “Installation and Owner’s Manual” for your model. If you do not have this manual, it may be obtained from your local Evolve® dealer or from our product manual library.

Regular maintenance is vital to keeping your water clean and your system running smoothly. Our local Evolve® dealers offer yearly inspections and service to ensure top performance and extend your system's life. Contact your local dealer today to schedule maintenance or installation!

All Evolve® softeners, conditioners and some filters are designed to use salt to regenerate the system. For proper operation of a water softener or conditioner, the brine tank should be at least 1/3 full of salt at all times.

Do you have an existing water filter, softener, conditioner, or treatment system but are unsure if it is working properly or meeting your water needs? Here are some ways to tell:

• Changes in water quality: Has your water gone from clear and enjoyable to tasting nasty, smelling foul, looking cloudy, discolored, murky, or having visible particles or sediment? This is one sign that the system no longer filters or removes contaminants.
• Issues with water pressure: If there is a significant drop in water pressure, this can signal a clogged or malfunctioning system. Irregular water flow can also indicate an issue.
• Loud or unusual noises: If your water treatment system makes banging or clanking noises, this could indicate a mechanical issue. Humming or buzzing signals electrical problems or issues with the equipment components. 
• System indicators: Some water treatment systems display error codes or warning lights that indicate whether or not there is a problem.
• System leaks & dampness: If the system is leaking or releasing moisture, this can look like pooling water on the floor or moisture around the equipment. This could mean there is a slow leak or a condensation issue.
• Changes in water usage & higher bills: An increase in water usage may show as a higher bill, which could indicate a leak or system inefficiency. A decrease in water usage appears as lower water flow or pressure and could indicate the system is not treating water correctly.
• Physical discomfort & health concerns: If the system no longer treats water properly, you or your family might experience skin irritation, dry hair, or digestive issues.
• Missed maintenance or faulty repairs: If the system has not received routine maintenance or wasn't repaired correctly, this can lead to a problem. Review service logs to see if any recent maintenance was missed or what repairs were done recently.
• Water test results: Evolve® dealers can perform water testing to check for contaminants, which will determine if your system is working properly and meeting your water needs.

Germs and chemicals can sneak into your drinking water through various sources. While environmental changes are often to blame, other factors include:

• Naturally occurring chemicals and minerals 
• Local land-use practices (fertilizers, pesticides, livestock, etc.)
• Cracked or broken well caps or well casings
• Manufacturing processes
• Sewer overflows
• Malfunctioning wastewater treatment systems

If you're worried about unexpected bacterial or chemical changes in your water, our certified Evolve® dealers are here to help. We offer expert filtration and ultraviolet treatment solutions to ensure your water is safe and healthy for you and your family. 

A periodic clean out of the brine tank is recommended to keep your system operating at peak efficiency. The following is a step-by-step procedure to properly clean out the brine tank. To reduce cleaning time, it is suggested that you perform this clean out when the salt supply is low.
Following is a list of suggested tools to use:

• Garden hose
• Scoop
• Bucket-size container
• Household scrub brush
• Phillips-head screwdriver
• Soft rag

Cleaning the brine tank.

1. Remove the brine tank lid and the plastic cap from the well.
2. Remove the brine well mechanism and carefully set it aside in an upright position. To do this, disconnect the brine overflow tube and brine line from the safety float mechanism. While holding the nut on the inside of the brine well, unscrew the elbow. Be careful not to lose the nut.
3. Should you desire to save any clean, dry salt remaining in the brine tank, remove it and place it in a clean container.
4. Use a scoop to dig out and discard as much remaining salt, water and insoluble matter as possible.
5. Carefully lay the brine tank on its side, and using the garden hose wash the inside of the tank to rinse out all residue and salt cake affixed to the inside of the tank.
6. If a salt grid was installed, remove and clean it using a household scrub brush and mild soapy solution.
7. Stand the brine tank upright. Place the brine well in position and reaffix it to the tank with the elbow and nut. Connect the brine line back to the safety float mechanism.
8. Reinstall the salt grid and replace the brine well cap.
9. Fill the brine tank with 2 to 3 inches of water.
10. Fill the tank 2/3 full of salt.
11. Replace the brine tank cover.

PLEASE NOTE: Allow about 2 to 3 hours for brine solution to be made before the system regenerates.

Here are a few easy ways to check if your system is working correctly:

• Are you using less soap or detergent but still getting great results?
• Do you see lime scale buildup on faucets or drains?
• Is your water pressure lower than usual?
• Does the water taste salty?

If you answered "yes" to any of these, it could be time to check your softener! 

Keep your water filtration system in top shape by regularly replacing filters, sanitizing, and scheduling annual inspections. Proper maintenance ensures the best water quality and extends the life of your system. Contact your Evolve® professional today to schedule service!

If a power loss occurs for less than 24 hours and the time of day flashes, this indicates the battery is depleted. The time of day should be reset and the non-rechargeable battery should be replaced.

The battery is a 3 Volt Lithium Coin Cell type 2032 and is readily available at most stores. To access the battery, remove front cover and extract from it's cradle. Slide in the replacement battery and replace front cover.

For the best protection, test your water at least once a year, especially if it comes from a well. Ever-changing environmental factors influence water quality, so routine testing gives accurate, up-to-date information on the health and safety of your water. It'll also help you catch issues early and take action before they become significant problems. 

Service your water softener annually to ensure the best results. You should also keep salt levels up and clean the brine tank regularly. If you notice hard water, spots on dishes, or unchanged salt levels, it's time for a checkup. Contact your local dealer for maintenance or repairs! 

Water testing can range from DIY kits to professional testing by a water expert. While at-home tests offer a basic overview of contaminants, they typically lack the accuracy to pinpoint specific issues. A skilled technician can collect a water sample, interpret the result on-site, or send it to a lab for deeper analysis. This ensures precise results and helps identify the right solution for water quality concerns. 

During an on-site water test, our technicians analyze the water to ensure accurate results. After this evaluation, they will explain the findings and recommend water treatment services or equipment options. If additional lab testing is necessary, these results can take about a week. Your Evolve dealer will break down the water test results and take care of the rest!

Your water softener can't do its job without salt, and hard water will quickly return. While this isn't an emergency, refilling your salt supply is essential. Once you do, give your softener time to regenerate and restore soft water throughout your home.

Your unit is equipped with a battery backup system. In the event of a power outage for less than 24 hours, the control valve will remember all settings and time of day. For an outage over 24 hours, the only item that needs to be reset is the time of day, which will flash when a reset is required. All other settings are permanently stored in the nonvolatile memory.

FOR EV1/ EV2 SERIES CONDITIONERS:

Time of day will not need to be reset. The system will recognize resumption of power and will switch back.

Water softener issues range from simple fixes to costly repairs, so prices vary. Evolve® dealers can handle it all-salt bridges, power failures, faulty valves, depleted resin beads, and more! Contact us for a free repair estimate! 

All salt, regardless of its source, may contain insoluble matter, which accumulates at the bottom of the brine tank and requires periodic cleaning. If pellet or rock salt is used, you should clean out your brine tank at least once a year. If solar salt is used, the brine tank will require less frequent cleaning. However, you should periodically check for salt bridging*.

FOR EVOLVE SERIES SOFTENERS:

We recommend the use of solar salt for best results. Water softeners and conditioners manufactured by Evolve® can support the use of potassium chloride (KCI) as a regenerant in lieu of sodium chloride.

FOR EVOLVE SERIES CONDITIONERS:

WARNING: Do not use salt containing mineral bed cleaners. Salts that claim any iron cleaners, rust savers, or additional cleaning agents should not be used as they can harm the Crystal-Right media. Only “plain” solar salt, rock salt or block salts should be used. Contact your dealer for more information.

At no time do we recommend the use of resin or media cleaners in the brine tank without first contacting your authorized Evolve® dealer. Some cleaners require not only proper handling but can be detrimental to the tank’s media bed.

*Salt bridging occurs when a gap is formed between the salt and the water preventing the salt from dissolving in the water and making brine. The effects of high humidity as well as the use of some brands of purified salt products may cause bridging.

A quick way to check and eliminate this problem is to press your knee against the side of the brine tank and listen for the salt to readjust inside the tank. You can also take a broom handle and make a mark about 30 inches from the end and carefully begin to probe down through the salt with the handle. If an obstruction is found before the mark on the broom handle reaches the rim of the brine tank, a bridge has probably developed. Continue probing to break up the bridge.

Our water softeners are designed for maximum salt efficiency, usually requiring a refill every 6 to 8 weeks. However, the timing may vary based on your home's size.

For detailed information about your Evolve® water treatment system, please review our literature and manuals, providing comprehensive brochures, manuals, and specifications.

Choosing the right water softener for your home is crucial. Your ideal system depends on factors like water usage and home size. Let our experts guide you-schedule your free, no-obligation estimate today! 

Testing your water is the only way to know it's safe. It can also help you catch hidden problems early on. Since many water issues can't be detected by sight, smell, or taste, testing is essential to ensure your water is clean. 

Water softener systems are the most effective solution for removing iron from hard water, giving you cleaner, better-quality water daily.