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Customer just purchased the home a few months ago and noticed that his old Morton Water Softener was not using salt, and they were finding a lot of calcium build up on the faucets. He wanted to know if we could service the unit for him. Since the type of softener he had was not able to be serviced, he decided to have us out for a consultation for a new one. The home was a summer home for his family, so they were only there for half the year.
A Project Coordinator went out to the home to test the water and assess the basement for install of a new water softener. After learning that they were only in the home part-time throughout the year, they discussed the EVR and EVRS because of the vacation mode feature that would allow the customer to put the softener to sleep while they were gone, saving them money on salt without the hassle of having to reprogram it after they got back into town.
The customer decided on the EVRS-1044 water softener, and we installed it a few days later before he went back to Florida.
Customer called the Clean Water Center as they noticed when they filled their bathtub the water was orangish in color. They had a water softener already, but no other equipment.
A Project Coordinator went out to the home to test the water and assess the basement for installation of an other equipment that may be needed. The water softener was only a few years old, but they had about 2 ppm of Ferric Iron coming in from the well. They discussed the benefits of adding an Iron Filter to help with the ferric iron, and therefore helping with the discolored water coming in. We installed an EVFE-1054 about a week later for rent.
Customer called the Clean Water Center, as he had an existing system that was installed to help take care of the hardness, iron and sulfur coming into his home many years ago. We had been out for service a few times to repair the current system, and eventually found that the current equipment was not able to take care of the iron from the well any longer.
A Project Coordinator went to the home to test the water and assess the basement for installation of an extra piece of equipment. The water was testing with 2.5 ppm of iron. They discussed adding an iron filter to his EV2 conditioner, as it was still able to soften the water.
We were able to install it a few days later.
Customers had lived in the home for a few years, but just started to notice staining in the bathroom. They noticed that water softener didn't seem to be working anymore. They had worked with us in the past at their old home, so they decided to give us a call. The softener was older and they new they needed a new one.
A Project Coordinator went to the home to test the water and test to see if the old softener was working. She found that they only had about 1 ppm of iron in the water, so they only needed a water softener. They discussed the different options for the water softener. They decided to have us install the EVRS-1044. We were able to get them on the schedule a few days later. Not the customer can be confident that the water will not ruin any of their new water using appliances.
We had a customer reach out to us because their water softener was not working as good as it use too. With the age of the system the customer wanted to replace it. We sent out one of our project coordinators to see what options would work best for the home. After testing the water and inspecting the area we found a new softener was needed. After going over some options the customer decided the EVRS was the best fit for her. After a clean install she is now happy there is nice soft water in the home!