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The customer called the Clean Water Center as he had an old Iron filter that he installed himself over 20 years ago. It was not working as well as it used to. A Project Coordinator went out to the home to test, check out the old equipment and discuss new options with him. The water softener was just installed by him not too long ago, so he was only looking for a new Iron Filter to help him with the 2 ppm of iron and sulfur from the well.
They went over our Iron Filters, and after discussing it with his wife, decided to have us install a new EVFE-1054 Iron Filter for their home.
Customer called the Clean Water Center as he noticed his old Morton water softener was not using salt anymore. The current equipment was over 20 years old. A Project Coordinator went out to the home to test the water and assess the basement for placement of new equipment.
While testing the water, she found the water smelling of sulfur as well as testing 2.5 ppm of iron in the water. The customer stated that the water will smell of sulfur occasionally throughout the year. They discussed options for new equipment and the Project Coordinator recommended an iron filter to go with the new softener, due to the sulfur and high iron in the water. He never had an iron filter before, and was not sure that he wanted one, so he decided to purchase a new water softener and rent the iron filter to see if he liked the water better afterwards.
We installed an EVRS-1044 water softener for purchase and an EVFE-1054 iron filter for rent for him a couple of days later.
Customer called the Clean Water Center for service on their water softener that was making funny noises. A technician went out to the home and found that the Iron Filter was actually not working well. He had been there a few months back and replaced a bunch of parts, so it was definitely time for a new one.
A Project Coordinator went out to the home to go over the new equipment, fill out paperwork and get them on the schedule to have a new one installed. We were able to get it installed a few days later.
Customer called for service on her old Iron Curtain as they were having water pressure issues. When the technician went to the service call he found that the iron curtain was almost 20 years old, clogged up and needed replacement. They had to bypass the Iron Curtain in order to have water pressure in the home, so the water had a horrible sulfur smell and they couldn't use it for drinking or cooking.
They needed a new Iron Filter installed quickly. A Project Coordinator went out to the home to discuss new equipment and installation. We got them on the schedule a couple days later, but when something opened up a little earlier in the week, we were able to go and install it the next day for them, so they did not have to live with the smelly water for very long.
Customer just purchased the home a few months ago and noticed that his old Morton Water Softener was not using salt, and they were finding a lot of calcium build up on the faucets. He wanted to know if we could service the unit for him. Since the type of softener he had was not able to be serviced, he decided to have us out for a consultation for a new one. The home was a summer home for his family, so they were only there for half the year.
A Project Coordinator went out to the home to test the water and assess the basement for install of a new water softener. After learning that they were only in the home part-time throughout the year, they discussed the EVR and EVRS because of the vacation mode feature that would allow the customer to put the softener to sleep while they were gone, saving them money on salt without the hassle of having to reprogram it after they got back into town.
The customer decided on the EVRS-1044 water softener, and we installed it a few days later before he went back to Florida.