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The customer called the Clean Water Center as his softener was getting old, and he wanted to learn about new equipment that was out there. A Project Coordinator went out to the home to discuss new equipment and assess the area for install. After talking with the customer, they found that even though only 3 people live in the home full-time, they have 5 people in the home for a few months out of the year. They discussed going with a larger unit in order to help when more people are in the home, and discussed that our softeners will actually be able to notice an increase in the water usage, and adjust accordingly.
The customer decided to have us install the EVR-1054 water softener a few days later.
Customer called the Clean Water Center as she has an Iron Filter currently in place, that was not working properly and she did not like it, as they had to replace multiple items on it including the air pump many times. The unit is 17 years old, and she wanted to look into different options.
A Project Coordinator went out to her home, tested the water and assessed the current equipment. The Project Coordinator found they have 5ppm of iron, as well as a trace amount of sulfur from the water, and the current water softener is working at the moment. They discussed the options and the customer was happy to have us install an EVFE-1354 Iron Filter.
The homeowners were having issues with rusty water and their softener and iron curtain were not functioning properly. They called in to see if we could help them out with new pieces of equipment for their home. Jason our project coordinator was able to get out to the home to check out the water conditions. He found that the water was very hard and had high iron. He recommended an ES-1044 softener and and EVFE-1248 iron filter. Mrs. W. elected to have our equipment installed. Our installer Garrett was able to provide them with a nice, clean install of this equipment.
Ms. W. had been living in a home that had an iron filter that was not in service. While having some plumbing work done, the decision was made to put the iron filter back into service, and this is when bigger issues started to arise. Not too long after putting the iron filter into service they began having staining, issues with the water softener and many things in the home were becoming built up with iron. Luckily, due to Home Advisor, Ms. W. found us as a water expert in her area and we were able to get out to her and take a look at the situation. It was found that she had enough iron to warrant an iron filter, but something about this older iron filter failed immediately and caused a replacement for the water softener to be needed as well. After water testing and looking at all available options, Ms. W. found that the ES water softener and the EVFE iron filter was her best route to good quality water. Her home is now with brand new equipment that is capable of taking care of such water conditions and is clear of sediment and staining.
This customer called the Clean Water Center as he was renting a competitor's unit and was not very happy with them anymore. They had installed a water softener and a chlorine injector that never really worked from the beginning, and he was never even told why it was put in, in the first place. They were finding iron staining in toilets, kitchen sink, and dog's water bowl.
A Project Coordinator went to his home, and found that he had hard water and a very small amount (.5ppm) of iron in the water. But the Iron was Ferric Iron, and sneaking past the softener, causing the iron staining. He did not have enough Iron to need an Iron Filter, but the Ferric Iron needed to be taken care of, so the staining would stop.
The Project Coordinator recommended a new water softener, with an in-line Maz Filter installed after, to catch the Ferric iron that was getting past the water softener. The customer decided to have us install both pieces, and also decided to go with the maintenance plan, so that we could help him take care of his new water treatment equipment and make sure his water stays the way he wants for his home and his family.