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We had a customer reach out to us regarding an older softener that was not working well anymore. The customer was unsure if they should service the system or replace. Based on the age of the system we recommend looking into replacing it. We sent out a project coordinator to see what we could do for them. After testing the water, we found some sulfur that a water softener would not remove. We discussed adding in a air charge filter to remove the sulfur and iron in the water. The customer liked the sound of not having stinky water any more and decided to add it in. After the install of the new water softener and air charge filter the customer was very happy with the water quality in the house!
We had a customer who just moved into a new home and noticed a rotten egg smell in the water. This was a bit unexpected and the customer did not want the smell in the water. They gave us a call too see what we could do for them. We sent out a project coordinator to test the water and see what we have going on. After some testing we found a slight amount of sulfur in the water, the water softener in place is not designed to remove sulfur so this is why the customer was getting the odor in the water in the house. We recommend out EVS sulfur filter and the customer agreed and went with the install. After a clean and quick install the customer was happy with the clean non-smelling water in the new home!
We had an existing customer reach out because it was time for his old water softener to be replaced. Last year on a service call we recommend to replace the softener soon because it was on its last legs and was struggling to soften the water in the home. The customer left for the winter, but now that they are back in the home, they wanted to take care of it. We sent out a project coordinator to go over some new softener options. After some tests and discussions with the homeowner, they went with the ES water softener. After a quick and clean install, the customer is happy to have soft water again in the home!
A customer reached out to us regarding iron in her water. She had been talking with her neighbors about the iron in her water, and they told her they had purchased an iron filter from us, and it was working great to remove the iron. We set up a time for one of our project coordinators out to test the water and see what we could do. After some tests we found enough iron that would be causing stains on anything the water touches. We recommend installing and iron filter to remove the iron from the water, the customer agreed and got a install scheduled. After a quick and clean install, the customer was very happy not to have iron in the water anymore!
High Iron levels and Hardness breakthrough made it obvious to this homeowner that something was wrong, The age of the previous softener made it an easy choice for the homeowner to purchase new equipment. This is our Evolve series softener.